Effective Date: [19/08/2025]
Last Updated: [19/08/2025]
Oumou Transportation Services (“we,” “us,” or “our”) operates the website [www.oumouride.com] and provides non-emergency transportation services. We are committed to protecting your privacy and handling your personal information with care and respect. This policy outlines how we collect, use, disclose, and safeguard your data.
1. Information We Collect
We collect information necessary to provide safe, reliable transportation:
- Personal Identifiers: Name, address, phone number, email.
- Passenger Details: Disability-related needs, mobility requirements (e.g., wheelchair use), medical facility names, appointment types.
- Booking Information: Pick-up/drop-off locations, trip times, service preferences.
- Technical Data: IP address, browser type, device information (via website cookies).
- Payment Data: [Omit if not processing payments online].
2. How We Use Your Information
We use your data only for:
- Scheduling, managing, and providing transportation services.
- Communicating trip details, delays, or changes.
- Training drivers to accommodate specific passenger needs.
- Improving our services and website experience.
- Complying with legal obligations (e.g., state transportation regulations).
3. Sensitive Information Handling
Health & Disability Data:
- We collect disability/health information strictly to ensure safe, appropriate transportation.
- This data is treated with extra confidentiality and accessed only by trained staff/drivers directly involved in your ride.
- We never sell or share health information for marketing.
4. Information Sharing & Disclosure
We do not sell your personal information. Data is shared only when necessary:
- Drivers: Trip details and accessibility needs to ensure safe service.
- Medical Facilities/Programs: Confirmation of drop-off/pick-up (with your consent).
- Legal Requirements: If required by law (e.g., court order, safety emergency).
- Service Providers: Trusted partners (e.g., booking software vendors) bound by strict confidentiality agreements.
5. Data Security
We implement robust measures to protect your information:
- Encryption: Data transmitted online is encrypted (SSL/TLS).
- Access Controls: Limited staff/driver access based on role.
- Training: Staff trained in privacy and HIPAA compliance [Include if applicable].
- Secure Storage: Electronic records in password-protected systems; physical documents in locked facilities.
6. Your Privacy Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate information.
- Delete data not required for legal/compliance purposes.
- Opt-out of non-essential communications.
To exercise these rights, contact us at: [info@oumouride.com | 301-283-1954.
7. Cookies & Tracking
Our website uses cookies to:
- Analyze traffic and improve user experience.
- Remember preferences (e.g., language settings).
- We do not use cookies for targeted advertising.
You may disable cookies via your browser settings.
8. Children’s Privacy
We do not knowingly collect data from children under 13 without parental consent. Services for minors are booked through parents/legal guardians.
9. HIPAA Compliance
[Include ONLY if you handle protected health information (PHI)]:
Oumou Transportation complies with HIPAA regulations when transporting passengers to medical facilities. We sign Business Associate Agreements (BAAs) with healthcare partners and safeguard PHI per federal standards.
10. Changes to This Policy
We may update this policy periodically. The “Effective Date” at the top will reflect changes. Continued use of our services constitutes acceptance.
11. Contact Us
For privacy questions, data requests, or concerns:
Email: privacy@oumouride.com
Phone: 301-283-1954
Mail: [Oumou Transportation Services, Attn: Privacy Officer, 123 NJ Address, NJ 07001]